Javascript is disabled in this browser. Remove the plastic tape. Internet access is not required for you to install your printer with a wireless connection. Find Solutions, ask questions, and share advice with other HP product owners. Remove the new cartridge from its packaging being careful to touch only the black plastic. Europe, Middle East, Africa. The printer cleans the cartridges, and then prints a test page.

Uploader: Mejinn
Date Added: 21 April 2017
File Size: 68.75 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 5881
Price: Free* [*Free Regsitration Required]

Return to the document you were trying to print when the issue occurred.

Clean the surface and the rollers of the duplexer the same way you cleaned the rollers inside the product. The USB cable is for the installation procedure only.

This page requires Javascript.

Make sure that you have officeje following requirements before you begin:. Wait until the carriage is idle and silent, and then lightly press down on a print cartridge to release it. Slide the paper-width guide inward.

Lower the output bin. Make sure that all the paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges. To remove the rear access door: This product cannot be identified by Serial Number alone.


HP Officejet J All-in-One Printer series Product Information | HP® Customer Support

Adjust the paper settings in the print driver The product might not pick up paper if the paper size and type in the paper tray do printwr match the size and type settings in the print driver. HP encountered an error while trying to scan your product.

Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Make sure that the ofvicejet are not missing, that they turn easily, and that they have no give when you press them.

Service the All-in-One If the product printed a self-test report with plain white paper, the printer is functional and does not need to be replaced. Other issues, such as connectivity, print driver settings, special printerr, photo paper facing shiny side up, or slick or damaged paper might cause the problem. See what other customers are saying at the HP forums.

Support Forum Join the conversation!

Contact HP Customer Support | HP® Customer Support

In the Search box, type HPand then click the icon for your printer. Place the sample in the output tray when you package your printer for shipping. Slide the paper width guide inward until it stops at the edge of the paper. Europe, Offiecjet East, Africa. This page requires Javascript.


Check the condition of the paper. Click Fileand then click Print.

Please enter a Product Number to complete the request. This might be because prnter cartridge is refilled. Asia Pacific and Oceania. Check estimated ink levels. A computer that is connected to the wireless network.

Issue The error message ‘ Alignment failed ‘ displays on the printer control panel. Only service the product if you have officejdt tried all of the previous solutions and the product will not print a self-test page on plain white paper.

HP Officejet J6400 All-in-One Printer series

Javascript is disabled in this browser. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. Product has been exchanged: